Refund policy
Returns & Refunds
Very Florida products are made to order. We don’t keep finished merchandise sitting on a shelf waiting to ship; your item is produced specifically after you place your order.
30-day return and issue window
Requests involving an eligible return, damaged or defective merchandise, misprints, incorrect items, or other fulfillment problems must be submitted within 30 days of delivery.
A 30-day request window does not mean that every product is eligible for return. Eligibility is subject to the terms below.
Made-to-order items and buyer’s remorse
Because our merchandise is produced specifically for each order, we generally do not accept returns or exchanges for buyer’s remorse, including:
- ordering the wrong size
- selecting the wrong color
- changing your mind after purchase
- deciding you no longer want the item
Please review the product description, available colors, sizing information, and other product details before ordering.
Damaged, defective, misprinted, or incorrect items
If your order arrives damaged, defective, misprinted, or different from what you ordered, contact us within 30 days of delivery.
Please include:
- your order number
- a brief description of the problem
- clear photos showing the item and the issue
Once we verify the problem, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.
Please do not discard the item or mail it anywhere unless we instruct you to do so.
Approved returns
In the limited circumstances where Very Florida specifically approves a return, the item must be:
- unworn and unwashed
- unused
- free from damage, stains, odors, or alterations
- in its original condition
- returned with any original tags or packaging when applicable
Stickers and similar products must be unused and unapplied.
Items returned without prior authorization may not be accepted or refunded.
Unless the return is due to a confirmed defect, fulfillment error, or otherwise required by law, return shipping costs and original shipping charges are not refundable and may be the customer’s responsibility.
Normal product variation
Minor differences that occur as part of normal manufacturing or printing are not necessarily defects. This can include slight variations in garment color, print placement, dimensions, or appearance between what is shown on a screen and the finished physical product.
This does not affect claims involving genuine manufacturing defects, damage, misprints, or incorrect merchandise.
Lost packages
If your package appears to have been lost in transit, contact us within 30 days of the estimated delivery date so we can investigate.
When appropriate, we will work with the fulfillment provider or carrier and arrange a replacement or refund.
Packages marked delivered
If tracking shows that your package was delivered but you cannot locate it, first check:
- around the delivery location
- with household members
- with neighbors
- with the shipping carrier
If the package still cannot be located, contact us and we’ll help investigate. A carrier scan showing delivery does not automatically guarantee a replacement or refund, but we will review the circumstances and assist where reasonably possible.
Incorrect or incomplete shipping addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered, is returned, or must be reshipped because the address supplied at checkout was incorrect or incomplete, the customer may be responsible for additional shipping or replacement costs.
Order changes and cancellations
Orders can enter production shortly after they are placed.
Changes and cancellations are therefore not guaranteed once an order has been submitted. Contact us as soon as possible, and we’ll make the requested change if production has not yet begun.
Once an order has entered production, it generally cannot be canceled or modified.
Refunds
Approved refunds are issued to the original payment method.
After we issue a refund, the amount of time it takes to appear in your account depends on your bank, card issuer, or payment provider.
Shipping charges are non-refundable except where the refund results from our error, a confirmed product problem, or where otherwise required by law.
Before returning anything
Please contact us before mailing any product back.
Do not send an item to the return address printed on its package unless we specifically instruct you to do so. The address shown on a fulfillment package may not be an authorized customer-return location.
Nothing in this policy limits any rights or remedies available to you under applicable consumer-protection law.
Need help? Contact support@veryflorida.shop.